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VENDOR COMPLIANCE MANAGEMENT


The EDGE Consulting provides vendor management and auditing services to credit grantors and debt buyers throughout the ARM industry including auto lending, credit cards, credit unions, and student loan servicing.


Vendor management services include: assessing and developing vendor policies and controls, performing on site and remote compliance audits, developing audit standards, training internal auditing staff and performing call reviews. 

 
Compliance audits are conducted with an emphasis on regulatory and client compliance in the areas of disaster recover, data and physical security, payment processing controls/authorizations handling, training, quality control, complaint process management, compensation plans and technology in use as well as compliance culture and all consumer contact experiences.


In her career, Patti Dunn, President of The EDGE, has completed over 300 audits and assessments of ARM service providers.