Collection Agencies, Collection Law Firms, Credit Grantors and Debt Buyers.

Services include:
• Performing operational reviews to identify strengths and opportunities within the collections/call center operation.
• Evaluating collection strategies being employed for effectiveness and efficiency
• Evaluating and developing appropriate reporting/scorecards
• Evaluating application of tools and technology
• Providing recommendations as to possible software, hardware and service product solutions
• Facilitating and coordinating technology installations
• Developing RFI and RFP materials

Additional Services for Credit Grantors and Debt Buyers. Services include: • Conducting agency/law firm audits • Developing & conducting customized auditor training • Evaluating the current audit process • Identifying prospective agencies that meet specific client qualifications • Conducting the RFI/RFP and due diligence process • Vendor rate/fee evaluation

Additional Services for Account Receivables Services Providers. Services include: • Developing a client service area • Setting-up client service procedures • Developing RFI and RFP response materials • Developing training programs and materials • Assistance with technology selection, network and website design • Providing assistance with obtaining ACA’s PPMS certification