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OPERATIONAL CONSULTING


The EDGE performs in depth operational reviews for ARM companies of all sizes.


The reviews include evaluating existing collection strategies, operational efficiencies, compensation plans, key management assessments, technology tools, disaster recovery/business continuity plans, data security/physical security in compliance with regulatory requirements, training programs, all quality control and complaint compliance programs, account audits, call quality reviews and operational KPIs.


At the end of the review a detailed report of compliance risks, operational efficiency and performance improvements will be provided.