THE EDGE- Owner Biography.

Patti Dunn has 25+ years of professional experience in the credit and collections field. In her position with Fingerhut as Director of Collections and Recovery, she was responsible for all collection and recovery activities for the $2 billion portfolio including operating multiple call centers with 850+ employees, developing early out and outsource programs, risk management, as well as managing a large collection agency/law firm network. Bad debt recovery responsibilities included design of all segmentation strategies, audit processes and performance reporting on an active inventory of $1.4 billion.

During her tenure with Fingerhut, she was one of the first in the industry to develop bad debt recovery strategies utilizing internally developed behavioral scoring models that resulted in a significant increase in net recoveries. She also introduced new call center technologies such as best time to call software to improve productivity. Patti served as Vice President of Operations for Axsys National Bank formerly Fingerhut National Bank from 1996 to 2002.
THE EDGE- Company Profile.

THE EDGE Collection and Recovery Consulting Services LLC was formed in 2003 to provide consulting services to credit grantors, debt buyers and ARM service providers. From accounts receivable call center management to collection agency network management, THE EDGE can provide expertise in nearly any aspect of the collection and recovery process. In April, 2004, THE EDGE entered into a strategic alliance with Kaulkin Ginsberg. This partnership provides the opportunity for clients to use the combined resources of Kaulkin Ginsberg and THE EDGE to meet their needs.